My Bank Transfer Is Still Pending

Updated October 8, 20264 min read

Bank Payouts Take a Few Steps

Before any money moves, you enter your bank details and we verify the account. Then the payout runs through these steps, and the app shows each one as it completes:

  1. Trading & fiat accounts created: we open the accounts at our banking partner that receive your USDC and hold your US dollars.
  2. USDC bridged to custody: you sign one withdrawal that sends your USDC to our banking partner. This is the last step that needs you, so you can close the app after it.
  3. USDC settling at our banking partner: typically 30–60 minutes.
  4. Converting USDC to USD: usually under an hour.
  5. Bank transfer on its way: funds arrive within minutes by instant transfer when your bank supports it, or in 1–2 business days by ACH.
The payout checklist shows exactly which step is in progress.

Normal Timing

USD reaches your bank the same day by instant transfer when your bank supports it, or in 1–2 business days by ACH. ACH transfers don't move on weekends or bank holidays. A pending status inside that window is normal.

Verifying your bank account

We verify your bank account before any money moves. If our banking partner can't confirm the account holder's name automatically, the app asks for a recent bank statement, and their team reviews it. You can leave during the review. The payout continues from the same step when you come back.

When It's Taking Longer

  • Larger loans may pause for an extra compliance review (Enhanced Due Diligence) before the transfer clears.
  • Weekends and bank holidays extend ACH timelines.
  • Still pending after several business days? Email support@bitlendex.com and we'll trace it.

Enhanced Due Diligence explained

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